Monday, May 3, 2010

Dial 1 for .... Dial 2 for ....


I have the best laugh today....
My wife was planning to redeem a gift from Citibank from the points she has accumulated but unfortunately, she can't find the item in the web site when she logged in today....

Not being one to let go easily, she tried to call the Citibank hot line to clarify, but only to find herself listening to a voice machine for over 2 minutes and having to quote her credit number twice. And after all the hassle, she just could not figure out how she could actually talk to a REAL person. Patience is obviously not one of her virtue, she was cursing and frowning after not being able to voice her dissatisfaction to a REAL person after being on the phone for over 25 minutes.

Not one who would easily give up, she wanted to give her FEED BACK! So, she logged into her Citibank website and was busy for the next 20 minutes typing her long and well positioned complaint. After rereading it for the umpteen times and satisfied that she has expressed herself, she was ready to submit the complaint..and guess what when she clicked on the submit button???

An error message flashed across her screen and informed her that the page was unsecured. Fuming, she re logged in and retyped her entire complaint, (as close as she could get to her first message). I was almost rolling on the floor, laughing at her at this point in time. Satisfied that she has got her message well written and positioned, she was determined to express her dissatisfaction to the higher management of Citibank. And she clicked on the submit button !!!

And the wonder of new technological break through ...

An error message flashed across the screen and kicked her out from the web site...!! And this was after more then 40 minutes trying to submit a feedback ...

After wasting more than 50 minutes of our life, we are back to square one. The machines have taken over!!! The end is near!!!! Next, we might have a Terminator at our doorstep....

6 comments:

Leona said...

Wonder how long your wife cooled down after the second message was rejected???
Very frustrating... agree...agree...

the little prince said...

truly understand how your wife feel!!! so normally we only redeem online during day time and during weekday!!

vickylow said...

wahaha next time try to save your mssg b4 you sending. Can see your wife quite frustrated from the photo.

prince n princess mum said...

dial until you feels unpatient... :p

Anonymous said...

LOL !!! I can imagine that in my head already...di... i would've laughed with u...

cheeyee said...

Wah really very frustrating hor. I think if I were her probably I will just terminate the credit card after this since so diff to get the customer service. :p

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